Certified Support Professional Training

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.

This course trains support professionals in the customer skills necessary to deliver quality services in today’s complex support environment. This support training program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, questioning techniques, and teamwork, among others.

This course trains individuals to support the client-facing work of a business. From executive assistants to knowledge management and research to design and production, support professionals are experts in their area of responsibility and focus on service excellence.

Individuals learn customer skills necessary to deliver impeccable services to clients, impacting them with practical skills in effective communication, telephone and online professionalism, teamwork, questioning methods, amongst others.

Who Should Attend
• Supervisors
• Team leads
• Bank Operations Staff
• Support staff
• Any members of the organization that interact with customers

SCP Career Certification
This course prepares students to take the online exam and become a Certified Support Professional.

Training Package Includes:
* Great fun, knowledge packed, Interactive session
* Delivered by one of our best trainers
* Comprehensive courseware
* Refreshment and Lunch
* Certification certificate

New Class Starts:August 6, 2016.
Time: 10am prompt.
Duration: 3weekends (Saturday only)
Course Fee: Contact us.( installment payment allowed)

For Enquiries:
Call: 08162314354, 08134099411.
Email:info@cedarsandoaks.com
www.cedarsandoaks.com, www.servicestrategies.com